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[DENIED] my Account its ban :(

Hello sorry for my bad english

About 2 years ago I used to play but my account was stolen and now it says it's a ban. I tried to get my account back by changing my password but it didn't work.
I consulted your GM and advised me to write in the forum.
My question is, can anything be done about removing ban?
And how to reset my account password (my last attempt did not work)

Thanks Smile 

Please follow the ban appeal template! Smile
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